Refund and Returns Policy for KVM Exports

At KVM Exports, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds for our products.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, documentation, and promotional items (if applicable).
  • You must return the item within 30 days of the delivery date.

Non-Returnable Items:

  • Customized products or special orders.
  • Items that have been altered, used, or tampered with in any way.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at info@kvmexports.com or call us at xxxx 565 5224 within 30 days of receiving your order to request a return authorization.
  • Once your return is approved, we will provide you with a return shipping address and further instructions.
  • Please ensure the returned item is securely packed and include the original receipt or proof of purchase in the package.

Return Shipping Costs:

  • The customer is responsible for covering the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds:

In certain cases, only partial refunds may be granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received your refund within the specified period, please:

  • Check your bank account or payment method again.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done all of this and still have not received your refund, please contact us at info@kvmexports.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@kvmexports.com to arrange an exchange.

Damaged or Defective Items

If you receive a defective or damaged item, please notify us within 7 days of receiving your order. We will provide instructions on how to return or exchange the item. KVM Exports will cover the return shipping costs for defective or damaged products.

Sale Items

Only regular-priced items are eligible for refunds. Sale items or items purchased with a discount are non-refundable unless they are defective.

International Orders

For international orders, the customer is responsible for any applicable customs duties or taxes on returns. Refunds for international orders will be processed once the item has been received and inspected. Shipping costs for international returns are non-refundable.

Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

KVM Exports

Email: info@kvmexports.com
Tel: +xxxx 565 5224